Terms and Conditions

Last updated: 23 April 2025

By accessing or using the website, mobile application, or any platform operated by Chicivella and its affiliated entities (collectively, “Chicivella,” “we,” “us,” or “our”), you agree to be bound by these Terms and Conditions (“Terms”). These Terms represent a legally binding agreement between you—whether acting individually or on behalf of an organization—and Chicivella, and they govern your use of all related websites, mobile versions, applications, and digital platforms (collectively, the “Sites”).

Please read these Terms carefully. By using our Sites, you confirm that you have read, understood, and accepted them in full. If you do not agree to these Terms, please stop using the Sites immediately.

We may occasionally update these Terms. Any updates will take effect immediately upon posting, and the “Last Updated” date will be revised accordingly. It is your responsibility to check for changes. Continued use of the Sites indicates your acceptance of any updated Terms.

Please note: Access to our Sites may not be legal or permitted in certain jurisdictions. If you access our Sites from outside permitted regions, you do so at your own risk and are responsible for complying with local laws.

Additionally, our Sites are not designed to comply with certain legal frameworks like HIPAA, FISMA, or GLBA. If your activities fall under such regulations, our Sites may not be suitable for you. The Sites are intended for users 18 years or older. By using our platform, you confirm you meet this requirement.

Intellectual Property Rights

All content on the Sites—including, but not limited to, text, graphics, images, logos, software, databases, audio, video, and layout (“Content”)—and all trademarks, logos, and service marks (“Marks”) are the property of Chicivella or its licensors.

Except as expressly stated in these Terms, no Content or Marks may be copied, distributed, modified, reproduced, or used for commercial purposes without prior written consent. We grant you a limited, revocable, non-exclusive license to access and use the Sites for personal, non-commercial use only.

User Representations

By using our Sites, you represent and warrant that:

All registration information you submit is accurate and current.
You will maintain and promptly update your account info as necessary.
You have the legal authority to agree to these Terms.
You are not under 18 years old.
You will not use the Sites for unlawful or unauthorized purposes.
You will not use automated tools (bots, scripts, etc.) to access or interact with the Sites.

We reserve the right to suspend or terminate your account if any information provided is false or misleading.

User Registration

To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account and password. We may remove or modify any username that is offensive or misleading.

If you subscribe to a Chicivella+ Membership or similar service, your usage is subject to these Terms and any applicable membership-specific conditions.

Product Information

We strive to provide accurate product descriptions, colors, and details. However, product images may vary depending on your device, and availability is not guaranteed. We reserve the right to update or discontinue products at any time without notice.

Purchases & Payments

We accept major payment methods including Visa, Mastercard, American Express, Discover, PayPal, Google Pay, Apple Pay, Klarna, and others.

You agree to provide valid and up-to-date payment and billing details. Sales taxes will apply where required. By placing an order, you authorize us to charge your chosen payment method and agree to any applicable charges.

We reserve the right to cancel or limit orders in cases of suspicious activity or bulk/resale purchases.

Return & Refund Policy

Before purchasing, please review our Return Policy for detailed information about returns, exchanges, and refunds.

Prohibited Activities

You agree not to:

Use the Sites for unauthorized commercial purposes.
Harvest data from the Sites without permission.
Create multiple or fake accounts.
Bypass security features or access restricted areas.
Upload harmful code, malware, or spam.
Impersonate other users or misrepresent yourself.
Disrupt, exploit, or reverse-engineer any part of the platform.
Use the Sites to harass or harm others.
Violate any applicable law or regulation.

We reserve the right to take legal action or block access in response to any such violations.

User-Generated Contributions

You may submit content (e.g., reviews, comments, images) through features like forums, blogs, or uploads. By doing so, you acknowledge and agree:

You own the rights to the content you submit.
Your content complies with all laws and does not infringe on third-party rights.
You have consent from any individuals appearing in your content.

Contribution License

By submitting content, you grant Chicivella a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, adapt, and display your content across any media or platform. You retain ownership, but we may edit or remove contributions at our discretion.

Reviews

When leaving reviews:

Only share genuine, personal experiences.
Do not include offensive, false, or misleading content.
Do not post reviews to manipulate ratings.
If affiliated with a competitor, you may not leave negative reviews.

We reserve the right to moderate, publish, or remove reviews without notice.

Social Media Integration

If you connect your account to third-party services (e.g., Facebook, Google), you grant us access to certain information, subject to your privacy settings.

You are responsible for ensuring such integrations comply with any third-party terms. You can disconnect linked accounts at any time from your user settings.

Submissions

Any feedback, ideas, or suggestions submitted to us (“Submissions”) become the sole property of Chicivella. You agree:

We own all rights to your Submission.
We can use it without obligation to credit or compensate you.
You waive all moral rights to the Submission.

Third-Party Links & Content

Our Sites may include links to third-party websites, apps, or content. These are provided for convenience only and are not endorsed or controlled by Chicivella.

We are not responsible for:

The accuracy or legality of third-party content.
Your use of third-party websites.
Any loss or damage from third-party products or services.

Please review their terms and privacy policies before engaging.

Site Management

We reserve the right to:

Monitor the Sites for violations.
Take legal action against violators.
Modify or remove content that violates these Terms.
Manage the Sites to ensure smooth operation and user safety.

Contact Information

If you have any questions regarding these Terms, please contact us at:

Company Name: Van Dalen Sloop en Asbest B.V.

Kvk Number: 75267128

VAT Number: NL860215763B01

Email: support@chicivella.com

Company Address: NIJVERHEIDSTRAAT 00049,BEMMEL,6681LN