Privacy Policy

Privacy Policy

Last updated: 23 April 2025

At Chicivella, your privacy is important to us. We are fully committed to protecting your personal information and being transparent about how we collect, use, and safeguard it. This Privacy Policy explains how we handle your data when you engage with our website (www.chicivella.com), mobile services, products, social platforms, or customer service channels—collectively referred to as our “Services.”

Who We Are

Chicivella operates globally, with affiliated entities and partners across the US, UK, Europe, and other regions. In this policy, “Chicivella,” “we,” “our,” or “us” refers to Chicivella and its associated businesses. Regardless of where you're located, our goal is consistent: to respect and protect your privacy.

What Information We Collect

We collect data through a few different channels:

  • Information you provide directly:
    When you shop, create an account, contact us, or subscribe to our emails, we may collect details like your name, email address, phone number, billing/shipping address, and payment details.

  • Information from your device:
    We gather certain technical data such as IP address, browser type, device ID, and on-site behavior to enhance user experience and safeguard our platform.

  • Cookies and tracking tools:
    We use cookies, pixels, and similar technologies to personalize your shopping experience, remember your preferences, and provide relevant content. You can control your cookie settings in your browser at any time.

How We Use Your Information

We use your personal data for legitimate purposes, including:

  1. Fulfilling and shipping your orders

  2. Offering customer service and support

  3. Sending promotional emails or product updates (if you opt in)

  4. Customizing and improving your shopping experience

  5. Ensuring legal compliance and preventing fraud

  6. Enhancing our products and services using analytics

We always strive to ensure transparency and fairness in how we handle your information.

Sharing Your Information

We never sell your personal data. We may share it with carefully vetted third parties that help us operate our business, including:

  1. Logistics and shipping partners

  2. Payment processors

  3. Marketing and communication platforms

  4. Technical and data analytics providers

All partners must agree to strict confidentiality and data protection standards. We may also share data when legally required or during a company restructure (e.g., merger, acquisition).

Data Storage & International Transfers

Your data may be stored and processed in countries outside of your residence, such as the United States or others, depending on where our service providers are located. We ensure these transfers comply with applicable data protection laws and implement appropriate safeguards.

Your Rights (For EU/UK and Similar Regions)

If you're based in the EEA, UK, or countries with similar regulations, you have the right to:

  1. Access the personal data we hold

  2. Correct inaccuracies in your information

  3. Request deletion of your data

  4. Object to or restrict certain types of data processing

  5. Receive your data in a portable format

  6. Withdraw consent for optional uses, like marketing

To exercise your rights, contact us at support@chicivella.com. You may also reach out to your local data protection authority for additional support.

Data Retention

We only retain your information for as long as necessary—whether to fulfill your orders, meet legal requirements, or improve our services. Once it's no longer needed, we securely delete or anonymize your data.

Security Measures

We implement strong security practices—including encryption, secure servers, and limited access controls—to protect your personal information from unauthorized access, loss, or misuse.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any updates will be posted here, and we’ll notify you of significant changes where required by law.

If you have any questions or concerns about our privacy practices, we're here to help.

Contact us:

Company Name: Van Dalen Sloop en Asbest B.V.

Kvk Number: 75267128

VAT Number: NL860215763B01

Email: support@chicivella.com

Company Address: NIJVERHEIDSTRAAT 00049,BEMMEL,6681LN