Refund and Return Policy

At Chicivella, your satisfaction means everything to us.
If something isn’t quite right with your order, we’re here to help make it right. You can return your order within 30 days of receiving it. To be eligible, items must be unused, in their original packaging, and with all tags and labels intact.

Need to Cancel Your Order?

Changed your mind? No worries—if your order hasn’t shipped yet, we’ll gladly cancel it and issue a full refund at no extra cost. No hidden fees or customs complications—just a smooth and hassle-free shopping experience.

How to Return an Item

1. Let us know
   Email us at support@chicivella.com to initiate your return.

2. Download & complete the return form
   We’ll send you the form or direct you to download it.

3. Ship your return to one of our return addresses below:

Main Return Address

Chicivella Returns

Martin Luther Kingweg 11, 9403 PA Assen, Netherlands
📞 +31 384 493802
📧 returns@chicivella.com

Chicivella Returns – Germany

Lindenstraße 18, 04177 Leipzig, Germany
📞 +49 341 9876543

We strongly recommend using a trackable shipping service, as we can’t be responsible for returns that don’t make it back to us.

Refunds

Once your return arrives and is inspected, we’ll notify you by email. If approved, your refund will be processed back to your original payment method within 14 business days.

Received the Wrong or a Damaged Item?

If your order was damaged in transit or you received the wrong item, please contact us within 48 hours of delivery. We’ll resolve the issue quickly—with a replacement or full refund, completely free of charge.

Have any questions about returns, refunds, or cancellations?
We’re always happy to help—just reach out to us at support@chicivella.com.

Contact us:

Company Name: Van Dalen Sloop en Asbest B.V.

Kvk Number: 75267128

VAT Number: NL860215763B01

Email: support@chicivella.com

Company Address: NIJVERHEIDSTRAAT 00049,BEMMEL,6681LN